Entebbe has world’s dirtiest airport toilets – report

Entebbe has world’s dirtiest airport toilets – report
Eazzy Banking

Uganda has so many problems as a country but one particular problem that may seem too strange to be true, is the problem of the country’s one and only international airport lacking toilet paper and/or hand soap. It seems illogical, but the reason behind it makes more sense than you would think.

A new damning report signed by deputy Inspector General of Government, F. Miriam Wangadya titled; REPORT ON ALLEGGED CORRUPTION IN THE AWARD AND MANAGEMENT OF CONTRACTS FOR CLEANING OF ENTEBBE INTERNATIONAL AIRPORT and dated November 30, 2016 implicates the airport’s decay.

According to the IGG’s report, the investigations completed on July 8, 2016 revealed that two fraudulently employed cleaning companies, Guardian Services Ltd (GSL) and Clear Environment Cleaning Services Ltd (CECS) instead of three cleaning shifts as agreed in their contracts were only undertaking two or less and that females cleaned males’ toilets in the airport premises and vice versa while the cleaning materials were littered around the lobbies and walkways.

The report also shows how on most occasions, the toilets lacked toilet paper and hand soap (like in public toilet, which has a high influx of visitors). It also disclosed that this mess was caused by shortage of manpower, absenteeism of the cleaners due to little pay and the general lack of supervision and knowledge on how to clean a facility of Entebbe International Airport’s stature.

It was critically noted that the cleaning materials and mode of doing so depended on individual creativity of a given supervisor as opposed to adherence to an international cleaning model like that one employed by better airports allover the world.

As of September 8, 2016 dating back from December 2014, a gross total of Shs776,410,470 and Shs657,814,600 inclusive of all taxes had been paid by Civil Aviation Authority MD Dr. Rama Mukuza to Guardian and CECS cleaning firms respectively despite not doing enough to reverse the poor hygiene at Entebbe International Airport in over two years of operating. Efforts by the CAA Board of Directors to blacklist the two companies and advertise for procurement of new ones were blocked by the Contracts Committee chairman, Eng. John Kagoro Tusubira instead calling for a review and amendment of the terms with the previous contractors.

“The toilet is often the first place visited on arrival and the last stop for departing passengers, leaving a lingering impression of their destination. Our restrooms at Entebbe are in a very poor condition and need an overhaul,” said frequent traveler James Kabatsi. Adding, “Most airports I have been to are pretty standard when it comes to their restrooms.”

This is not the first time Entebbe airport’s poor hygiene is coming into the spotlight. In May, 2015 while returning from an international trip in the US, President Museveni was shocked to see cracks and overgrown vegetation on the runway and was visibly angered by what he had seen and almost fired the managers, CAA’s top bosses.

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In a country where flight delays (departing or arriving) are just part of the deal, some recent numbers would give pause to the most unflappable traveler at Uganda’s only airport.

Just 41 percent of all flights leave on time. Only 59 percent of flights arrive on schedule, according aviation data. International travelers have also complained about the long taxi-line queues, atrocious check-in lines, frequent power outages, shabby duty free shops, overpriced food outlets and meager lounges.


24 Responses to "Entebbe has world’s dirtiest airport toilets – report"

  1. Moses   January 20, 2017 at 6:47 pm

    Entebbe International Airport may be dirty as compared to other airports but it is not the dirtiest in the world. Juba International Airport is more than a kraal! From the outside to the check-in Counters and having to keep a hankie on your nose while waiting in the departure lounge because of overflowing and stinking toilets. Cobwebs in every corner, ceiling boards threatening to crash into travellers heads, glass windows no longer transparent but translucent, possible suffocation in the less than 20 by 20 departure lounge for both domestic, regional and international travelers.

  2. Carlos   January 21, 2017 at 7:29 am

    On top of that Entebbe Airport has most corrupt & jealousy staff in the world. These stupid corrupt staff are always taking advantage of Guys with visit visas to UAE Dubai by asking innocent citizens stupid questions and they end up asking them bribes to pass. If they don’t give them bribes they end up missing their flights. And they lose all that money for rebooking the Airticket. This should stop, the government should act. These people whom you mistreat, they going to look for jobs to support their families. Why should you block someone’s opportunities?

  3. jj   January 21, 2017 at 9:58 am

    Carlos, the solution is to go through the right procedures, if u get an employment visa with all the neccessary documents, no one will stop u or get money from you.70% of the people going to UAE with visit visas are going to work, they are not going for visit, thats why they land in the wrong hands.

  4. B2   January 21, 2017 at 12:33 pm

    In addition to that the stuff most esp those in the immunisation uniform extremely rude and tribalistic…Not cool at all

  5. Unknown   January 21, 2017 at 12:57 pm

    jj when last were u at entebbe airport? Those women and men ask silly questions and they are soooo arrogant in their ignorance it is not even funny!!!!!! And the most annoying part is that they do this to citizens. When it comes to whites they don’t even ask them anything. On three occasions I witnessed this!

    • John Deo   January 23, 2017 at 10:54 pm

      Completely agree with ignorance of the staff, when comes to international travel policy. I was almost denied to leave for US, stating that my visa was expired, and was Permanent residence holder with US Greencard. I had to show the lady google search result in regards to US Greencard policiy

  6. jalendo   January 21, 2017 at 3:20 pm

    i’ve always complained bout the hygienic enviro of Ebbs but the pple u try to talk to/ advise r xtremely RUDE n not friendly at ol, pls loos at that Inter. facility need a competent Coy 2work on them.

  7. tony   January 21, 2017 at 5:34 pm

    Moses South Sudan has its issues,why are you comparing EIA to Juba.That doesn’t make Entebbe any better.

  8. cohenz amanya temangalo   January 21, 2017 at 7:10 pm

    Entebbe is not dirty as such but corruption is too much all organisations are too corrupt.

  9. badru   January 21, 2017 at 8:38 pm

    I don’t know what’s wrong with Uganda, I hv traveled to several countries , I hv never seen dirty toilets like one at Uganda airport

  10. Sadati   January 21, 2017 at 9:14 pm

    Mr jj,am not in that country but we know what is happening there,that’s jealousness ppl were talking about,am not sure whether u got enough traveling experience, u talking about the vistas visa for ppl heading to Dubai instead of employment visa as they end up working there with awrong visas,is non of yr business,coz it’s just responsibility of the UAE immigration officials to acknowledge that,those are your country men,commoners,poor ppl,trying to look for greener pastures,now u are defending shit, in the near future,all ugandans gonna migrate from that country bcz of greedy gvnmt

  11. Sarah   January 21, 2017 at 9:20 pm

    Staff at the airport discriminate against Muslim travelers especially ladies it happened to me in 2015 enroute to China this guy who was ” sampling” clients sampled me together with my laggage this guy was so rude I asked him why he was sampling particularly people with Muslim names he rudely replied that it was non of my business I demanded to see the boss and made a lot of noise pointing out why was it that it were only Muslims being sampled he calmed down after noticing my outrage a lady came and explained to me that this was normal procedure I retariated pointing out to her that this was a segregationist action which should not be practiced in a country like Uganda I also told her that the hand luggage that I was carrying belonged to my sister with whom I was traveling… a Muslim but was left out of the said ” sampling” basically because of her dress code!!!

    Next time they are doing their ” sampling ” it should be seen to be as transparent as possible coz the person you are excluding from the so called ” sampling ” could be the terrorist you are looking for… That guy was doing so basically because of the dabbing slogan that Muslims are terrorists!!!! Shame on that ” man”

  12. Simon Wal   January 21, 2017 at 11:38 pm

    EIA toilets might be dirty but are never the dirties on earth. Try to be fair a little bit. I have used that airport many times and it is not that bad.

  13. Bernard tumwebaze   January 22, 2017 at 9:25 am

    Please give credit where it is due. Entebbe airport has improved in the recent past. I think someone in opposition want to always uganda as evil. Go n check those toilets. They are clean to acceptable hygiene standards.

  14. Bernard tumwebaze   January 22, 2017 at 9:26 am

    Please give credit where it is due. Entebbe airport has improved in the recent past. I think someone in opposition want to always protray uganda as evil. Go n check those toilets. They are clean to acceptable hygiene standards.

  15. Michael M. Kisembo PhD   January 22, 2017 at 9:46 am

    I recently used Entebbe International Airport in December and January, 2016 and 2017 respectively. I used the restroom immediately I landed from Boston Logan and London Heathrow Airports. On arrival I noticed that the toilets were very old and needed replacement but relatively clean.

    The airport ground crew were extremely very polite, helpful, very friendly but very security sensitive. Whereas I found the London ones not as friendly with exception to those who had Ugandan connections. At EIA, emphasis is more on security and safely rather than comfort. There has been a marked improvement. The major problem is when you show them a negative attitude and uncooperative behavior which is very common to In some Ugandans and some People living abroad. They go to any third world country with a spirit of entitlement and arrogance. Remember, even if you were born in Uganda, you are a foreigner and a visitor when you are traveling on a foreign passport and treated like any other visitor unless you have the dual citizenship.

    It is true worldwide that our brothers and sisters with Muslim names are given more attention than others in the name of security and safety. This is unfortunate but it is the order of the day now. Entebbe is not immune to that. I once traveled through Tel Aviv, Isreal and the search I was subjected no one would have liked it, but I was not offended because I knew it was for safety. The world needs to find alternative ways of offending any innocent people.

  16. Ug   January 22, 2017 at 12:19 pm

    One Ignorant person was talking about getting out of UGANDA by Visiting VISA to UAE, while they are going to work…

    Hahahaha hahaha Hahahaha,

    Your responsibility you morrow is to check if someone has a valid documents to board the plane not interfering people’s lives and hidden intentions.

    Do you think you know better than UAE, that people with VISITING VISA will also work?

    Why DUBAI is it still issuing VISITING visas to Ugandans?

    Stupid mechanism of Jealousy investigations…


  17. Alex   January 22, 2017 at 12:59 pm

    Guys that’s what happens when someone stays in power for long now everyone is working for his family not for Uganda anymore

  18. Qris Af   January 22, 2017 at 6:28 pm

    Am still shocked at how the immigration staff handle travelers especially the ci and citizens . constantly being treated with suspicion and disrespect of the highest order.After a long missing home one is only welcomed with total disregard and so often confrontations. One should notice the way non citizens are treated especially whites and other nationalities ,with respect and attention so what’s up with treating fellow ugandans with the same?

  19. Concerned citizen   January 22, 2017 at 7:08 pm

    Not forgetting the theft by enhas staff. My sister was returning from a visit in UAE and had phones for some relatives in her suite case. She was cleared well and onchecking for the phones they were gone. She complained but was not help instead she was told to check again when she got home and to our shock they only left one charger and a pair of headsets. What is wrong with Uganda and the government?!

  20. Mamerito   January 23, 2017 at 2:15 pm

    Do the staff at Entebbe Airport carry their budges on them? If so, it is time to start pointing out the culprits instead of branding the whole staff as corrupt, incompetent.

    Secondly, there’s a lot of information gaps in the travel planning either to / from Uganda. For instance, in July 2016, government announced news of reduction of Visa fees from USD 100 to USD 50 . The communication went straight to local media houses and tour and travel consultants; but may be, along the away some missions and embassies abroad did not receive the communication on time, such that they update their websites etc. One visitor was charged USD 100 instead of USD 50. On top of that, was charged extra USD 50 for yellow fever vaccination.

    The visitor ended up feeling as if cheated

    The team at our airports serving arrivals or departures deserve to be respected, given normal wages and also taken out for famtrips for exposure.

  21. LYN   January 23, 2017 at 6:35 pm

    The person who has published this has not been at the airport of late.
    There’s soap, toilet papers and even hand driers for your information. I agree some toilets may be old, but clean at all times. in fact its you the travelers who don’t know how to use them properly. a mature individual uses a toilet and does not flush but expect a cleaner to come and do it. If every one is responsible enough, then there wouldn’t be much trouble.

  22. John Q   January 24, 2017 at 12:58 pm

    You should see the toilets in Logan Airport Boston, USA.

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