How dfcu’s revamped Omni-Channel e-banking works

How dfcu’s revamped Omni-Channel e-banking works
Eazzy Banking

PHOTO:  dfcu Bank’s Head of e-banking, Lloyd Busulwa takes members of the media through a live demonstration of the Omni-Channel e-banking platform which has been.

Uganda’s third biggest banke, dfcu’s e-banking platform called dfcu QuickBanking first introduced in 2011 has been enhanced for customers using Feature phones, Smartphones and the internet.

The announcement was made recently at a press event where the Bank’s Head of Consumer Banking Denis Kibukamusoke reiterated the Bank’s commitment to improving customer experience across all touch points.

“We have enhanced our e-Banking platform. dfcu QuickBanking is Omni-Channel providing multiple ways for customers to transact through USSD for feature phone users, Online and App for Smart phone users and an experience that focuses less on transactions and more on the customer experience,” says Denis Kibukamusoke.

dfcu QuickBanking will enable customers track and manage their account activity; carry out multiple transactions and stay in total control of their bank accounts wherever, whenever across a range of devices including mobile phones, tablets and computers without needing to visit the bank. Customers can access QuickBanking through USSD (*240#), online via and the dfcu QuickApp which can be downloaded free on both the Google Play and App Store.

Kibukamusoke adds: “As technology continuously changes the way we live, banking is also changing. Our customers are more concerned about how they use their time and therefore how banking can be more convenient, faster, safer and simpler. dfcu QuickBanking will deliver exactly that.”

During the press announcement, members of the media and other guests were treated to a live demonstration of the functionality of the dfcu QuickBanking platform which promises customers a life uninterrupted by Banking.


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